Face Value

How Transparent Should a Business Be?

Wednesday, September 28th, 2011

Generally speaking, there are three types of communication. The first two are: 1. That which contains important content 2. That which is presented in an engaging way Most of the time, we seem to be on the receiving end of 1 or 2 – which means either worthy-but-dull or entertaining-but-empty. VENN COMMS Occasionally, these two […]

When Your Biggest Client Won’t Meet

Wednesday, September 21st, 2011

In response to my recent posts on client communication, I’ve had several advisors ask what to do when large clients are approached about sitting down but won’t take the time to meet.Research identifies three reasons that clients turn down invitations to meet – concern that they’ll be pressured to buy something, a perception that the […]

Put on your game face: Demonstrating your value to clients

Tuesday, October 13th, 2009

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