Charles Schwab

New Schwab Study Shows Why Clients Have Been Moving

Tuesday, July 3rd, 2012

  Clients weren’t getting what they wanted, and they want to address more than the portfolio. Charles Schwab recently released its 2012 survey Independent Advisor Outlook/High Net Worth Investors Study. Among the data was an update on why people have been changing advisors and how they found their new advisor. Referrals continue to be the […]


How to tell if you’re Not Charging Enough

Wednesday, May 30th, 2012

  I’ve written in the past about the fact that for many advisors their number one priority today is demonstrating their value to clients. As a result, many advisors are putting a huge amount of time and energy into exploring ways to heighten the value they provide. That focus and priority is good thing for […]


A Clear and Unique Value is Critical Because Everyone Wants to Eat Your Lunch

Wednesday, April 11th, 2012

Financial advisors are facing more competition from more directions than ever. With so much choice, there are more reasons now than at any point in the past why you must represent something specific your target clients want if you hope to attract referrals. In an article on RegisteredRep.com last week, Kristen French enumerated some of […]


A wake up call for advisors – Turmoil at the top of the market

Wednesday, February 29th, 2012

“Once an accident, twice a coincidence, three times a trend” is a rule of thumb among observers of political campaigns. That’s why I was struck by articles last week in the Globe and Mail, New York Times and the Wall Street Journal. These articles describe turmoil among high-net worth investors  …. and have profound implications for […]


The question that predicts customer loyalty

Wednesday, February 8th, 2012

Recently, I attended a talk by Fred Reichheld, a long time partner with consulting firm Bain & Company (the same firm where U.S. Presidential candidate Mitt Romney got his private sector experience after graduating from Harvard Business School.) Reichheld is one of the pioneers in the area of promoting customer satisfaction and loyalty as a […]


Is there a future for independent financial advisors?

Wednesday, December 22nd, 2010

Conventional wisdom holds that in Canada advisors associated with financial institutions will gain an increasing share of the market – whether these be advisors working for the banks’ investment dealers or as branch based financial planners. The proponents of this view point to the advantages of scale and the reassurance for investors and advisors provided […]


Guidelines for an effective mid-year letter

Wednesday, June 2nd, 2010

Last week, U.S. discount broker Charles Schwab released a research report indicating that one in four American investors is considering changing firms or advisors, consistent with recent data on Canadian investors  open to making a move. An interesting insight emerged when investors were asked why they might switch. The top two factors, each mentioned 32% […]